Its good to know the detail. If you’re a detail person it will be really important to you that the work you do and the information you have is accurate, validated and auditable. You will need to be reassured that the information you have can be traced back to its...
In thinking about positive language, which I blogged about yesterday, it reminded me about my surprise at email salutations here in London. In Wales, where I’ve worked for most of my career, emails tend to be signed off ‘thanks’, ‘thank you’ and variations on the...
With sunshine comes a glimmer of hope. The days are getting longer too. Come rain or snow, we’ve had a peek at the positivity of spring and it’ll keep us striving on for a few weeks more. How can you translate this feeling of hope in to an organisation, along with...
I’ve read a lot about laughter and humour in the workplace over the last week. I’ve come to realise that workplace humour comes in two sorts: the appropriate and the inappropriate. In years gone by, it was mainly the latter on my agenda but these days, it’s definitely...
My day has been fraught with frustration, and in writing this evening’s blog, it’s been difficult to pin down what exactly has frustrated me, but here are my thought and reflections… Call It: Recognise and name every thought and feeling. Call it out and park it, then...
In my research, I explored leadership at all levels. Complexity leadership and complex adaptive systems emerged as relevant themes. Complexity leadership theory says that leadership is not synonymous with seniority. It says that leaderships sits with different people...
Today has been punctuated by laughter. I laughed until I cried! I laughed with a friend and I laughed at the TV. For a few moments, it was good to escape the challenges and difficulties that now surround us, every minute of every day. Finding moments of happiness are...
Spending time working from home means that you have to be extra aware of being a part of the discussions that are going on in work. If you’re a bigger picture thinker, like me, context is key. If you only have snippets of detail, you can’t join the dots and nothing...
Today I spoke to someone on the phone that I haven’t spoken to for a very long time. They’ve had it pretty awful over the last few months and haven’t been around much. I had an overwhelming desire to offer them a hug!! Now, I’m not much of a hugger. Hello hugs and...
Integrating services is essential, to make sure that clients transfers from one service to another as seamlessly as possible. To be effective, every single person working along that pathway of delivery needs absolute clarity about the role they play. When we don’t...